Your money or your card!

A couple of weeks ago I received a phone call from a representative of Druk PNB. Apparently, I forgot my ATM card at the machine (again!), and a dear soul found it and returned it to the branch. So first, thanks to the anonymous and honest finder, and thanks to PNB for giving me a call.

Now here is where it gets even better. When I went to pick up my card from the ATM section, I spoke with the person in charge, and suggested a small improvement to prevent such customer forgetfulness in the future: Usually, the ATM machine spits out the cash first and the card later. After taking the money, some absent-minded people (like myself) just leave, with the card still deep inside the machine. But if you reverse the order - spit out the card first, and only dispense the money once the card is taken - the problem is solved.

Lo and behold: PNB took my suggestion seriously. I recently withdrew some cash from the machine. After confirming the amount, the card was ejected, and the machine started beeping and flashing until I grabbed my card. Only then did it dispense the cash.

Hopefully I will now remember to wait for the cash...